Refund Policy

1. General Policy

At V Clean with Care, we aim to deliver high-quality and reliable cleaning services. Customer satisfaction is very important to us. However, due to the nature of cleaning services, refunds are only provided under specific circumstances as outlined below.

2. Eligibility for Refunds

Refunds may be considered if:

The service was not provided due to our fault (e.g., cleaner did not arrive and no rescheduling was offered).
There was a verified and significant issue with service quality that was reported within 24 hours after the cleaning.
A duplicate payment or billing error occurred.

In such cases, we may offer either:

A partial or full refund, or
A re-cleaning session at no additional cost, depending on the situation.

3. Non-Refundable Situations

Refunds will not be granted if:

The client cancels or reschedules less than 24 hours before the appointment.
The cleaner cannot access the property at the scheduled time.
The client is unsatisfied due to unrealistic expectations or conditions beyond our control (e.g., permanent stains, damage, or clutter preventing proper cleaning).
The client purchased a package (e.g., 10-session plan), as packages are non-refundable, but may be transferred with prior approval.

4. Process for Requesting a Refund

All refund requests must be submitted in writing to support@vcleanwithcare.ch within 24 hours of the completed service.
Please include your name, service date, and the reason for your request.
We will review each request individually and respond within 5 business days.

5. Payment Method

Refunds, if approved, will be processed using the same payment method used at purchase (e.g., TWINT to 079 845 8440).

6. Right to Amend

V Clean with Care reserves the right to update or modify this Refund Policy at any time without prior notice. The current version will always be available upon request or on our website.