Privacy Policy

1. Introduction

At V Clean with Care, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our cleaning services or contact us.

2. Information We Collect

We may collect the following information:

Your name, address, phone number, and email when you book or inquire about our services.
Payment details (e.g., TWINT transactions) for billing purposes.
Service preferences and feedback to help us improve our service quality.

We only collect information necessary to provide and manage our cleaning services effectively.

3. How We Use Your Information

Your information is used to:

Schedule and confirm your cleaning appointments.
Process payments and send receipts.
Communicate about your bookings, feedback, or changes to our services.
Maintain records for accounting and business operations.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Data Storage & Security

We take reasonable measures to protect your data from unauthorized access, loss, or misuse. Personal information is securely stored and only accessible to authorized staff members.

5. Data Retention

We retain your data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. You may request deletion of your personal data at any time by contacting us.

6. Your Rights

You have the right to:

Access the personal data we hold about you.
Request corrections or deletion of inaccurate or outdated information.
Withdraw consent for data use (except where required by law).

Requests can be made via email to support@vcleanwithcare.ch.

7. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available upon request or on our website.